Our Commitment to Privacy

First State Conveyancing Pty Ltd ('First State Conveyancing', 'we', 'our' or 'us') recognises the importance of protecting your privacy. We are committed to complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles and any other applicable privacy legislation. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information and how you may access or correct your information.

Information We Collect

We collect personal information directly from clients and, where appropriate, from authorised representatives, government agencies, financial institutions, real estate agents, lenders and publicly available sources. Information may include your name, contact details, date of birth, identification documents, financial details, banking details, property information, settlement instructions, trust account information and any other information reasonably required to provide conveyancing and property transaction services.

Why We Collect Your Information

We collect, hold, use and disclose your personal information to provide conveyancing services, verify your identity, comply with legal and regulatory obligations (including AML/CTF obligations where applicable), communicate with you, complete property transactions, liaise with third parties involved in your transaction, improve our services and where otherwise authorised or required by law.

Disclosure of Information

We may disclose your information to government authorities, NSW Land Registry Services, Revenue NSW, PEXA, financial institutions, lenders, real estate agents, legal practitioners, accountants, valuers, insurers, technology providers, contractors and other parties involved in your conveyancing transaction where reasonably necessary.

Overseas Disclosure

Some cloud-based software providers or technology suppliers may store or process information outside Australia. Where this occurs we take reasonable steps to ensure your information is protected.

Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure through physical, electronic and administrative safeguards.

Marketing

We may occasionally provide information about our services. You may opt out of receiving marketing communications at any time.

Access and Correction

You may request access to or correction of your personal information by contacting us. We may refuse access where permitted by law and will provide written reasons where required.

Questions or Complaints

If you have any questions or complaints regarding privacy, please contact:

Privacy Officer
First State Conveyancing Pty Ltd
Email: info@firststateconveyancing.com.au
Phone: 1800 180 102

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner.

Changes

We may update this Privacy Policy from time to time.

AML / CTF Policy

For a copy of our current AML/CTF Policy, please contact our office’